This Website Maintenance Agreement (“Agreement”) is made between:

Client: ___________________________

Address: ___________________________

Email: ___________________________

Service Provider: Lucy’s Web Designs (“Provider”)

Address: [Insert Provider Address]

Email: [Insert Provider Email]

Effective Date: ___ / ___ / 20__

1. Services

Lucy’s Web Designs agrees to provide the following monthly website maintenance services to the Client’s website:

  1. Regular updates of WordPress core, themes, and plugins

  2. Malware scanning and removal

  3. Firewall setup and management

  4. Brute-force attack protection

  5. Security hardening

  6. Speed optimization

  7. Database cleanup and optimization

  8. Caching setup and management

  9. Image compression and optimisation

The Provider will perform these tasks once per month unless otherwise agreed in writing.

2. Client Responsibilities

The Client agrees to:

  1. Provide necessary access to the website, hosting, and domain control.

  2. Maintain regular backups if desired (while the Provider may assist, backups are the Client’s responsibility).

  3. Inform the Provider of any known issues, content changes, or third-party integrations that may affect the website.

3. Limitations of Liability

  1. While Lucy’s Web Designs will take all reasonable steps to maintain the website, the Provider cannot guarantee that updates will not cause temporary errors, plugin conflicts, or downtime.

  2. The Provider is not liable for losses or damages resulting from:

    • Changes or conflicts caused by third-party plugins or themes

    • Hosting provider issues or outages

    • Cyber-attacks that bypass standard security measures

  3. The Client understands that maintenance is performed monthly, and issues arising between scheduled maintenance visits may not be addressed until the next monthly service, unless an additional service agreement is made.

4. Term and Termination

  1. This Agreement begins on the Effective Date and continues on a month-to-month basis.

  2. Either party may terminate the Agreement with 30 days’ written notice.

  3. The Client is responsible for payment for the current month in which termination occurs.

5. Payment

  1. The Client agrees to pay a monthly fee of £_________ for the services outlined in this Agreement.

  2. Payment is due on the ___ day of each month via [insert payment method].

  3. Late payments may result in suspension of maintenance services until payment is received.

6. Confidentiality

Lucy’s Web Designs will treat all Client information, login credentials, and proprietary data as confidential and will not disclose this information to any third party except as necessary to provide the contracted services.

7. Modifications

Any changes to this Agreement must be made in writing and agreed upon by both parties.

8. Governing Law

This Agreement is governed by and construed in accordance with the laws of [Insert jurisdiction, e.g., England & Wales].

9. Acceptance

By signing below, both parties acknowledge and agree to the terms of this Website Maintenance Agreement.

Client Name: ___________________________

Signature: ___________________________

Date: ___ / ___ / 20__

Lucy’s Web Designs Representative: ___________________________

Signature: ___________________________

Date: ___ / ___ / 20__

This template covers:

  • Scope of work (all plugins, themes, security, speed, caching, database & images)

  • Client responsibilities

  • Liability limits for unexpected issues between monthly updates

  • Payment and termination terms

If you want, I can also create a “lightweight client-friendly version” that’s easy to email and sign online while still protecting you legally.

Do you want me to do that?